Amigo Energy Review 2026: Texas Plans, Rates, and Bilingual Service

Amigo Energy is one of the longest-running retail electricity providers in Texas, with a Houston heritage stretching back to 2003 and a distinct focus on bilingual customer service. But longevity and a strong niche identity do not automatically make it the cheapest or the most transparent option. This review breaks down Amigo Energy’s plans, rates, ownership, and reputation so you can decide whether it fits your home.

Who Owns Amigo Energy?

Amigo Energy was founded in Houston in 2003 by a Hispanic father-and-son team who built the brand around serving Texas’s large Spanish-speaking community. In 2011 the company was acquired by Just Energy Group Inc., a publicly traded North American energy company that owns several other retail brands. That ownership matters: Amigo’s pricing, contract terms, and back-office billing are shaped by Just Energy’s broader retail strategy, even though the brand keeps its own identity and bilingual support team.

Amigo Energy Plans and Rates

As of mid-2026, Amigo Energy offers roughly 18 electricity plans across all five Texas TDU territories, with rates ranging from about 8.5¢ to 15.9¢ per kWh at the 1,000 kWh benchmark. The cheapest advertised plan has been the Power Perks 12 at around 8.5¢/kWh in the CenterPoint (Houston) territory. Amigo’s product line generally splits into two families:

• Amigo Fijo (fixed-rate) — lock in your supply rate for a 12-month term. These plans carry a $150 early termination fee, and Amigo frequently runs a promotion that covers up to $150 of the ETF from your prior provider so you can switch without penalty.
• Amigo Verde (green energy) — 100% renewable plans priced at a modest premium over the standard fixed products, for customers who want clean power without leaving the brand.

As with most Texas retailers, the headline rate is tied to a specific usage level. Read the Electricity Facts Label for the rate at your monthly kWh, not just the advertised 1,000 kWh figure, because rates can swing meaningfully at 500 or 2,000 kWh.

Customer Reputation: A Mixed Picture

Amigo’s reputation depends heavily on which source you read. On the positive side, the brand maintains strong loyalty scores in some surveys (a reported 4.7-star rating with a high Net Promoter Score) and a regulatory complaint count well below the Texas industry average — about 57 PUC complaints over a recent 12-month window versus an industry norm closer to 120. The Houston Chronicle named it a “Best of Houston” electricity provider, and Spanish-speaking customers consistently praise the bilingual support.

On the negative side, Amigo’s Better Business Bureau profile sits around 1.5 out of 5 stars across roughly 250 reviews, with billing disputes the most common complaint. Several Houston-area customers report unexpected charges after a fixed-rate term expired and auto-renewed onto a higher variable rate. A separate “billing clarity” assessment scored the company poorly, suggesting some customers find their invoices hard to parse.

The Auto-Renewal Trap

The most important thing to understand about Amigo — and about nearly every Texas retailer — is what happens when your fixed term ends. If you do nothing, your plan typically rolls onto a month-to-month variable rate that can be substantially higher than your locked-in rate. The fix is simple but requires diligence: mark your contract end date on your calendar, and 30–45 days before it, shop a fresh fixed-rate plan and switch. This single habit protects you from the most common complaint filed against Amigo and its competitors alike.

Who Should Consider Amigo Energy?

Amigo is a natural fit for Spanish-speaking Texas households that value bilingual, culturally fluent customer service and a long-established brand. Its cheapest CenterPoint-territory plans are genuinely competitive on price. But if your top priority is the lowest possible rate statewide, or you want a provider with cleaner billing reviews, compare Amigo’s EFL head-to-head against value retailers and confirm the all-in cost at your real usage level before enrolling.

Frequently Asked Questions

Is Amigo Energy owned by Just Energy? Yes. Just Energy Group acquired Amigo Energy in 2011, though the brand retains its own identity and bilingual support team.

What are Amigo Energy’s rates? Roughly 8.5¢ to 15.9¢ per kWh at 1,000 kWh depending on plan and territory, with the Power Perks 12 plan among the cheapest in CenterPoint territory.

Does Amigo Energy charge an early termination fee? Yes — about $150 on its 12-month fixed plans. Amigo often runs a promotion that reimburses up to $150 of the ETF from your previous provider.

Does Amigo Energy offer green energy plans? Yes. The Amigo Verde line provides 100% renewable energy at a small premium over standard fixed plans.

Why does Amigo have low BBB reviews? Most negative reviews cite billing disputes and surprise charges after a fixed term auto-renews to a variable rate — a pattern common across Texas retailers, not unique to Amigo.

How do I avoid Amigo’s variable-rate rollover? Note your contract end date and shop a new fixed-rate plan 30–45 days before it expires so you never default onto the higher month-to-month rate.

Amigo Energy: Pros and Cons

Pros: genuinely bilingual English/Spanish customer service with deep Houston roots; a long operating history since 2003; competitive CenterPoint-territory pricing on plans like Power Perks 12; a green option (Amigo Verde) for renewable-minded customers; an ETF-reimbursement promotion that can cover up to $150 of your old provider’s cancellation fee; and a below-average PUC complaint rate.

Cons: a weak Better Business Bureau profile driven by billing disputes; a low billing-clarity score, meaning some customers struggle to understand invoices; and the same auto-renewal-to-variable risk that affects most Texas retailers if you forget to re-shop at the end of your term.

How to Switch to Amigo Energy

To enroll, confirm Amigo serves your TDU territory, then compare the Electricity Facts Label at your real monthly usage against your current rate. If you are leaving another provider mid-contract, ask Amigo whether its ETF-reimbursement promotion is active so the up-to-$150 credit offsets your cancellation fee. Enroll online or by phone — Amigo’s bilingual team can walk Spanish-speaking customers through every step. Your TDU continues delivering power and reading your meter, so there is no interruption. Most importantly, set a calendar reminder for 30–45 days before your contract ends so you can re-shop and avoid rolling onto the higher month-to-month variable rate.

Compare Plans and Lock In Your Rate

The fastest way to know whether you are overpaying is to compare current offers side by side against the benchmark rate. Enter your ZIP code, review the fixed-rate plans available in your area, and switch in a few minutes — there is no cost to compare and no obligation to enroll.