Entrust Energy Review 2026: Texas Plans, Rates, and What to Know
Entrust Energy is a Houston-based retail electricity provider serving the Texas deregulated market (ERCOT). Founded in 2009 and operating as an independent supplier, Entrust has built a reputation for competitive fixed-rate plans and straightforward pricing — but like any Texas REP, the details matter before you sign up. This review covers Entrust Energy’s plan lineup, pricing, customer service reputation, and how it stacks up against competitors in 2026.
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Who Is Entrust Energy?
Entrust Energy is a retail electricity provider licensed by the Public Utility Commission of Texas (PUCT). Headquartered in Houston, the company operates exclusively in the Texas ERCOT market. Unlike multi-state suppliers such as Constellation or NRG, Entrust focuses entirely on the Texas residential and small business market, which allows it to tailor its products to ERCOT’s specific pricing dynamics.
Entrust offers plans through its own website (entrustenergy.com) and through comparison platforms like Power to Choose. As of 2026, the company has maintained an active presence in the Texas REP market for over 15 years, serving customers across Oncor, CenterPoint, AEP Texas, and TNMP service territories.
Entrust Energy Plans in 2026
Entrust typically offers a mix of fixed-rate and indexed plans at various contract lengths. Here’s what to look for on their current plan lineup:
Fixed-Rate Plans
Fixed-rate plans lock in your electricity rate per kWh for the contract term (typically 6, 12, or 24 months). These protect you from ERCOT price spikes and are recommended for most Texas residential customers who want billing predictability. Entrust’s fixed-rate offerings are generally competitive with mid-market pricing in the 12–15 cents per kWh range at typical usage levels (around 1,000 kWh/month), though rates fluctuate based on ERCOT conditions and the time of year you’re shopping.
Bill Credit Plans
Like many Texas REPs, Entrust has historically offered plans with bill credits at specific usage tiers (e.g., a credit when you use between 1,000 and 2,000 kWh per month). These plans often advertise very low EFL rates but the credit structure means your effective rate is higher if your usage falls outside the target band. Read the Electricity Facts Label (EFL) carefully for Entrust’s current bill-credit plans before signing.
Business Plans
Entrust offers small commercial plans for businesses operating in ERCOT. Terms and pricing are negotiated separately from residential plans and typically require a direct quote from Entrust’s business team.
Entrust Energy Pricing: What to Expect in 2026
Texas electricity rates vary significantly based on your TDU territory, usage level, and the current state of ERCOT wholesale markets. As a general benchmark, competitive Texas REPs are offering fixed-rate plans in the 12–16 cents per kWh range in mid-2026 for standard 12-month terms at 1,000 kWh/month usage. Entrust’s rates tend to fall in this competitive range.
The most reliable way to compare Entrust’s current pricing against competitors is to check their live EFLs on Power to Choose (powertochoose.org) or a comparison platform like Choose Energy. Always compare the price at your actual usage level — not just the advertised rate, which may only apply at a specific kWh threshold.
Key pricing factors to check on any Entrust EFL:
- Price at 500/1000/2000 kWh — Texas EFLs must disclose rates at all three levels
- Minimum usage fees — Some plans have a minimum monthly fee if your usage drops below a threshold
- Early termination fee (ETF) — Entrust typically charges an early termination fee on fixed-rate contracts (commonly $100–$200 or a per-remaining-month fee)
- Deposit requirements — Credit check required; poor credit may trigger a deposit
Entrust Energy vs. Competitors
How does Entrust compare to other major Texas REPs?
Entrust vs. Reliant Energy
Reliant (NRG subsidiary) is one of the largest and best-known Texas REPs, with a broader product lineup including smart home integrations and Time-of-Use plans. Reliant’s rates are not always the cheapest — you often pay a brand premium. Entrust typically offers more competitive rates for basic fixed-rate plans, but with less brand recognition and fewer value-added features.
Entrust vs. TXU Energy
TXU Energy is Vistra’s flagship Texas brand and one of the legacy “Price to Beat” utilities. TXU offers many plan variations and strong customer service infrastructure. Like Reliant, TXU’s rates tend to be mid-to-high market. Entrust can beat TXU on price for straightforward fixed-rate contracts.
Entrust vs. Green Mountain Energy / Rhythm / Chariot
These are specialist green/renewable energy providers in Texas. If sustainability is a priority and you want 100% renewable sourcing, these competitors have stronger green credentials. Entrust is not specifically marketed as a green energy brand.
Entrust Energy Customer Service and Reviews
Customer reviews for Entrust Energy on platforms like the Better Business Bureau (BBB), Google, and Yelp are mixed — typical for Texas REPs where billing surprises and rate confusion generate complaints. Common themes in negative reviews include confusion over bill-credit plan structures and early termination fee disputes.
Positive reviews tend to note competitive rates and hassle-free switching. The company has an active customer service line and online account management portal.
If you’re considering Entrust, check current reviews on the PUCT’s complaint database (puc.texas.gov) as well as the BBB for the most recent customer feedback specific to your time of purchase.
How to Switch to Entrust Energy
Switching to Entrust Energy in Texas follows the standard ERCOT process:
- Compare Entrust’s current plans on Power to Choose or Choose Energy
- Select a plan and sign up online at entrustenergy.com or through the comparison platform
- Provide your name, service address, and ESIID (found on your current electricity bill)
- Your switch is typically processed within 1–3 business days; service begins at your next meter reading
- No service interruption — your TDU continues to handle delivery; only the supply charges change
If you’re switching from a current contract, review your existing plan’s ETF before initiating the switch to avoid unexpected charges.
Is Entrust Energy Worth It in 2026?
Entrust Energy is a solid choice for Texas consumers looking for competitive fixed-rate plans from an independent, Texas-focused supplier. It’s not the flashiest brand and doesn’t offer the smart-home integrations of Reliant or the green credentials of Rhythm or Green Mountain — but if rate competitiveness on a standard fixed contract is your primary goal, Entrust deserves a spot on your comparison shortlist.
The key rule of thumb: never sign up for any Texas REP plan without checking the EFL for your specific usage tier and verifying the early termination fee. Entrust is competitive but not automatically the cheapest — compare it live against 3–5 alternatives before you decide.
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Frequently Asked Questions About Entrust Energy
Is Entrust Energy licensed in Texas?
Yes. Entrust Energy is licensed by the Public Utility Commission of Texas (PUCT) as a Retail Electric Provider (REP). You can verify their license status at puc.texas.gov.
Does Entrust Energy offer renewable energy plans?
Entrust has offered plans with renewable energy content in the past, but is not primarily marketed as a green energy provider. Check their current EFLs for the renewable percentage of specific plans.
What is Entrust Energy’s cancellation policy?
Fixed-rate plans typically include an early termination fee if you cancel before the contract end date. The ETF amount varies by plan — check your specific EFL and Terms of Service for the exact amount.
Does Entrust Energy require a deposit?
A credit check is required. Poor credit history may trigger a deposit requirement, which is standard among Texas REPs. Some plans may be available without a deposit for customers with good credit.
Can I use Entrust Energy in all Texas areas?
Entrust serves customers in deregulated TDU territories in Texas: Oncor, CenterPoint Energy, AEP Texas, and TNMP. Areas served by municipal utilities (CPS Energy in San Antonio, Austin Energy) or electric cooperatives are not eligible for retail electricity choice.
How does Entrust Energy compare on Power to Choose?
Entrust Energy plans appear on the official Texas Power to Choose website (powertochoose.org). You can filter by your ZIP code, usage level, and contract term to see how Entrust’s current rates compare to all active REP offers in your area.